Service Desk

{"xsrfToken":"777ad1c5-7172-440d-ae3c-536c3ccd7a66_86e451a181c3b7eefc89466dd126dc5e1f180705_lout","branding":{"id":"3","key":"help","name":"ASD Family and Student Help Center","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the ASD Help Center","sharedPortalName":"ASD Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ASD Help Center","sharedPortalName":"ASD Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/82370f0b-285a-45a5-b17c-095be56bda11/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGExNThjMy1hMDBiLTQxMjgtOWQ1YS0wNzE3ZTY4MWZjN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgyMzcwZjBiLTI4NWEtNDVhNS1iMTdjLTA5NWJlNTZiZGExMSI6WyJyZWFkIl19LCJleHAiOjE1OTE0NzgxMjQsIm5iZiI6MTU5MTQ3NzQ2NH0.k7LEAxtTOxDKljhQKZWaMaAmEMFy4w8eHDoaKEYBnR4&client=38a158c3-a00b-4128-9d5a-0717e681fc7c&height=300&mode=fit","bannerMediaApiFileId":"82370f0b-285a-45a5-b17c-095be56bda11","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"help","projectId":10002,"serviceDeskId":3,"name":"ASD Family and Student Help Center","description":"Welcome! You can raise an ASD Help request from the options provided below. ASD Support hours are Monday - Friday 8am-5pm.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"15","name":"Student and Family Wellness","descriptionHtml":"","callToAction":"Student and Family Wellness","introHtml":"Need help finding assistance with basic needs, behavioral health supports or general well being? Select this to request support.","icon":10518,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10518","groups":[3],"key":""},{"id":"9","name":"Request for other Assistance","descriptionHtml":"","callToAction":"Request for other Assistance","introHtml":"Need help with other issues? Select this to request assistance.","icon":10466,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[3],"key":""},{"id":"10","name":"Curriculum Questions","descriptionHtml":"","callToAction":"Curriculum Questions","introHtml":"Have curriculum related questions? Select this to inquire.","icon":10482,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[3],"key":""},{"id":"1","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"Need help troubleshooting a technology issue? Select this to request assistance.","icon":10472,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[3],"key":""},{"id":"12","name":"Homework Help","descriptionHtml":"","callToAction":"Homework Help","introHtml":"Need assistance with coursework? Select this to schedule time for support.","icon":10517,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10517","groups":[3],"key":""},{"id":"13","name":"Password Issue","descriptionHtml":"","callToAction":"Password Issue","introHtml":"","icon":10458,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"14","name":"Application Access","descriptionHtml":"","callToAction":"Application Access","introHtml":"","icon":10458,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"4":[14,13],"3":[12,15,10,1,9]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"05b99442-a56d-3f83-b944-19c4d822d95d","appLinkName":"System Confluence","appLinkUrl":"https://asdhelp.atlassian.net/wiki","spaceKey":"SFS","spaceName":"Student and Family Support","spaceUrl":"https://asdhelp.atlassian.net/wiki/spaces/SFS"},"labels":[],"projectKey":"HELP","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":12,"projectId":10002,"form":{"name":"Homework Help","descriptionHtml":"","callToAction":"Homework Help","intro":"Need assistance with coursework? Select this to schedule time for support.","instructions":"","icon":10517,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10517","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Give a brief description of your request (Ex: Help with Math)","descriptionHtml":"Give a brief description of your request (Ex: Help with Math)","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10037","fieldConfigId":"10137","label":"Student Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10036","fieldConfigId":"10136","label":"Contact Email","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"select","fieldId":"customfield_10038","fieldConfigId":"10138","label":"School Site/Location","description":"Select your primary school location.","descriptionHtml":"Select your primary school location.","required":true,"displayed":true,"values":[{"value":"10020","label":"ABBOTT LOOP ELEMENTARY","selected":false,"children":[]},{"value":"10021","label":"ACE/ACT Program","selected":false,"children":[]},{"value":"10022","label":"ACT Program","selected":false,"children":[]},{"value":"10023","label":"AEA Office","selected":false,"children":[]},{"value":"10024","label":"AIRPORT HEIGHTS ELEM","selected":false,"children":[]},{"value":"10025","label":"AK Native Cultural Charter","selected":false,"children":[]},{"value":"10026","label":"AKSDHH","selected":false,"children":[]},{"value":"10027","label":"Alaska Middle College","selected":false,"children":[]},{"value":"10028","label":"ALPENGLOW ELEM","selected":false,"children":[]},{"value":"10029","label":"API","selected":false,"children":[]},{"value":"10030","label":"AQUARIAN CHARTER SCHOOL","selected":false,"children":[]},{"value":"10031","label":"ASD Ed Center","selected":false,"children":[]},{"value":"10032","label":"ASD iSchool","selected":false,"children":[]},{"value":"10033","label":"AURORA ELEM","selected":false,"children":[]},{"value":"10034","label":"AVAIL","selected":false,"children":[]},{"value":"10035","label":"BARTLETT HIGH","selected":false,"children":[]},{"value":"10036","label":"BAXTER ELEM","selected":false,"children":[]},{"value":"10037","label":"BAYSHORE ELEM","selected":false,"children":[]},{"value":"10038","label":"BEAR VALLEY ELEM","selected":false,"children":[]},{"value":"10039","label":"BEGICH MIDDLE SCHOOL","selected":false,"children":[]},{"value":"10040","label":"BENNY BENSON","selected":false,"children":[]},{"value":"10041","label":"BIRCHWOOD ABC ELEM","selected":false,"children":[]},{"value":"10042","label":"BOWMAN ELEM","selected":false,"children":[]},{"value":"10043","label":"BRAGAW HEIGHTS","selected":false,"children":[]},{"value":"10044","label":"CAMPBELL STEM ELEM","selected":false,"children":[]},{"value":"10045","label":"CENTRAL MIDDLE SCHOOL","selected":false,"children":[]},{"value":"10046","label":"CHESTER VALLEY ELEM","selected":false,"children":[]},{"value":"10047","label":"CHINOOK ELEM","selected":false,"children":[]},{"value":"10048","label":"CHUGACH OPTIONAL ELEM","selected":false,"children":[]},{"value":"10049","label":"CHUGIAK ELEM","selected":false,"children":[]},{"value":"10050","label":"CHUGIAK HIGH","selected":false,"children":[]},{"value":"10051","label":"CLARK MIDDLE SCHOOL","selected":false,"children":[]},{"value":"10052","label":"COHO","selected":false,"children":[]},{"value":"10053","label":"COLLEGE GATE ELEM","selected":false,"children":[]},{"value":"10054","label":"CONTINUATION SCHOOL","selected":false,"children":[]},{"value":"10055","label":"CREEKSIDE PARK ELEM","selected":false,"children":[]},{"value":"10056","label":"CROSSROADS (disabled)","selected":false,"children":[]},{"value":"10057","label":"DEBARR HEIGHTS","selected":false,"children":[]},{"value":"10058","label":"DENALI MONTESSORI","selected":false,"children":[]},{"value":"10059","label":"DIMOND HIGH","selected":false,"children":[]},{"value":"10060","label":"Eagle Academy","selected":false,"children":[]},{"value":"10061","label":"EAGLE RIVER ELEM","selected":false,"children":[]},{"value":"10062","label":"EAGLE RIVER HS","selected":false,"children":[]},{"value":"10063","label":"Early Intervention","selected":false,"children":[]},{"value":"10064","label":"EAST HIGH","selected":false,"children":[]},{"value":"10065","label":"FAIRVIEW ELEM","selected":false,"children":[]},{"value":"10066","label":"FAMILY PARTNERSHIP CHARTER SCH","selected":false,"children":[]},{"value":"10067","label":"FIRE LAKE ELEM","selected":false,"children":[]},{"value":"10068","label":"FRONTIER CHARTER","selected":false,"children":[]},{"value":"10069","label":"FRONTIER CHARTER - ER","selected":false,"children":[]},{"value":"10070","label":"GIRDWOOD ELEM/SEC","selected":false,"children":[]},{"value":"10071","label":"GOLDENVIEW MIDDLE SCHOOL","selected":false,"children":[]},{"value":"10072","label":"GOVERNMENT HILL ELEM","selected":false,"children":[]},{"value":"10073","label":"GRUENING MIDDLE SCHOOL","selected":false,"children":[]},{"value":"10074","label":"HANSHEW MIDDLE SCHOOL","selected":false,"children":[]},{"value":"10075","label":"HIGHLAND TECH","selected":false,"children":[]},{"value":"10076","label":"HOMESTEAD ELEM","selected":false,"children":[]},{"value":"10077","label":"HUFFMAN ELEM","selected":false,"children":[]},{"value":"10078","label":"HUMPHREY HEIGHTS","selected":false,"children":[]},{"value":"10079","label":"INFORMATION TECHNOLOGY","selected":false,"children":[]},{"value":"10080","label":"INLET VIEW ELEM","selected":false,"children":[]},{"value":"10081","label":"JESSE LEE HOME","selected":false,"children":[]},{"value":"10082","label":"KASUUN ELEM","selected":false,"children":[]},{"value":"10083","label":"KENNEDY","selected":false,"children":[]},{"value":"10084","label":"KINCAID ELEM","selected":false,"children":[]},{"value":"10085","label":"KING TECH","selected":false,"children":[]},{"value":"10086","label":"KLATT ELEM","selected":false,"children":[]},{"value":"10087","label":"LAKE HOOD ELEM","selected":false,"children":[]},{"value":"10088","label":"LAKE OTIS ELEM","selected":false,"children":[]},{"value":"10089","label":"MAINTENANCE","selected":false,"children":[]},{"value":"10090","label":"Maplewood","selected":false,"children":[]},{"value":"10091","label":"MCKINLEY HEIGHTS","selected":false,"children":[]},{"value":"10092","label":"MCLAUGHLIN","selected":false,"children":[]},{"value":"10093","label":"MEARS MIDDLE SCHOOL","selected":false,"children":[]},{"value":"10094","label":"MIRROR LAKE MIDDLE SCHOOL","selected":false,"children":[]},{"value":"10095","label":"MT SPURR ELEM","selected":false,"children":[]},{"value":"10096","label":"MT VIEW ELEM","selected":false,"children":[]},{"value":"10097","label":"MULDOON ELEM","selected":false,"children":[]},{"value":"10098","label":"MUSIC DISTRICTWIDE","selected":false,"children":[]},{"value":"10099","label":"New Path","selected":false,"children":[]},{"value":"10100","label":"NORTH STAR ELEM","selected":false,"children":[]},{"value":"10101","label":"NORTHERN LIGHTS ABC ELEM","selected":false,"children":[]},{"value":"10102","label":"NORTHWOOD ELEM","selected":false,"children":[]},{"value":"10103","label":"NUNAKA VALLEY ELEM","selected":false,"children":[]},{"value":"10104","label":"O'MALLEY ELEM","selected":false,"children":[]},{"value":"10105","label":"OCEAN VIEW ELEM","selected":false,"children":[]},{"value":"10106","label":"OPERATIONS","selected":false,"children":[]},{"value":"10107","label":"ORION ELEM","selected":false,"children":[]},{"value":"10108","label":"PAIDEIA","selected":false,"children":[]},{"value":"10109","label":"POLARIS K-12 ELEM/SEC","selected":false,"children":[]},{"value":"10110","label":"PROVIDENCE HEIGHTS","selected":false,"children":[]},{"value":"10111","label":"PTARMIGAN ELEM","selected":false,"children":[]},{"value":"10112","label":"PURCHASING/WAREHOUSE","selected":false,"children":[]},{"value":"10113","label":"RABBIT CREEK ELEM","selected":false,"children":[]},{"value":"10114","label":"RAVENWOOD ELEM","selected":false,"children":[]},{"value":"10115","label":"RELATED SERVICES","selected":false,"children":[]},{"value":"10116","label":"RILKE SCHULE","selected":false,"children":[]},{"value":"10117","label":"ROGERS PARK ELEM","selected":false,"children":[]},{"value":"10118","label":"ROMIG MIDDLE SCHOOL","selected":false,"children":[]},{"value":"10119","label":"RUSSIAN JACK ELEM","selected":false,"children":[]},{"value":"10120","label":"SAND LAKE ELEM","selected":false,"children":[]},{"value":"10121","label":"SAVE","selected":false,"children":[]},{"value":"10122","label":"SCENIC PARK ELEM","selected":false,"children":[]},{"value":"10123","label":"SERVICE HIGH","selected":false,"children":[]},{"value":"10124","label":"SOUTH ANCHORAGE HIGH SCHOOL","selected":false,"children":[]},{"value":"10125","label":"SPRING HILL ELEM","selected":false,"children":[]},{"value":"10126","label":"STELLER","selected":false,"children":[]},{"value":"10127","label":"StepUp","selected":false,"children":[]},{"value":"10128","label":"Stream Academy","selected":false,"children":[]},{"value":"10129","label":"STUDENT NUTRITION/FOOD CENTER","selected":false,"children":[]},{"value":"10130","label":"SUSITNA ELEM","selected":false,"children":[]},{"value":"10131","label":"TAKU ELEM","selected":false,"children":[]},{"value":"10132","label":"TRAILSIDE ELEM","selected":false,"children":[]},{"value":"10133","label":"TRANSPORTATION","selected":false,"children":[]},{"value":"10134","label":"TUDOR ELEM","selected":false,"children":[]},{"value":"10135","label":"TURNAGAIN ELEM","selected":false,"children":[]},{"value":"10136","label":"Turning Point Hts","selected":false,"children":[]},{"value":"10137","label":"TYSON, W ELEM","selected":false,"children":[]},{"value":"10138","label":"URSA MAJOR ELEM","selected":false,"children":[]},{"value":"10139","label":"URSA MINOR ELEM","selected":false,"children":[]},{"value":"10140","label":"WENDLER MIDDLE SCHOOL","selected":false,"children":[]},{"value":"10141","label":"WEST HIGH","selected":false,"children":[]},{"value":"10142","label":"WHALEY SCHOOL","selected":false,"children":[]},{"value":"10143","label":"WILLIWAW ELEM","selected":false,"children":[]},{"value":"10144","label":"WILLOW CREST ELEM","selected":false,"children":[]},{"value":"10145","label":"Winterberry Charter","selected":false,"children":[]},{"value":"10146","label":"WONDER PARK ELEM","selected":false,"children":[]},{"value":"10147","label":"WOOD, GLADYS ELEM","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10039","fieldConfigId":"10139","label":"Teacher Name","description":"Enter the teacher's name that relates to the course you need support with.","descriptionHtml":"Enter the teacher's name that relates to the course you need support with.","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10035","fieldConfigId":"10135","label":"Phone Number","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"select","fieldId":"customfield_10046","fieldConfigId":"10146","label":"Have you contacted your teacher or attended an Office Hours meeting?","description":"We encourage student's to first reach our to their teacher, and attend an Office Hours session.","descriptionHtml":"We encourage student's to first reach our to their teacher, and attend an Office Hours session.","required":true,"displayed":true,"values":[{"value":"10160","label":"Yes","selected":false,"children":[]},{"value":"10161","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10047","fieldConfigId":"10147","label":"Course Name","description":"Enter the Course or Class name (Ex: Algebra I, English III, World History, etc.)","descriptionHtml":"Enter the Course or Class name (Ex: Algebra I, English III, World History, etc.)","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10050","fieldConfigId":"10154","label":"Parent Needs Language Support (Enter Language)","description":"If you need support in a language other than English, please enter the language.","descriptionHtml":"If you need support in a language other than English, please enter the language.","required":false,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/12","calendarParams":{"firstDay":0,"date":"2020-06-06T13:05:24-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"05b99442-a56d-3f83-b944-19c4d822d95d","appLinkName":"System Confluence","appLinkUrl":"https://asdhelp.atlassian.net/wiki","spaceKey":"SFS","spaceName":"Student and Family Support","spaceUrl":"https://asdhelp.atlassian.net/wiki/spaces/SFS"},"labels":[],"projectKey":"HELP","serviceDeskId":3},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGExNThjMy1hMDBiLTQxMjgtOWQ1YS0wNzE3ZTY4MWZjN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE1OTE0Nzg3MjQsIm5iZiI6MTU5MTQ3NzQ2NH0.hcTx7L0uuS9vJnn3IrJI9J2YqGwt7LtXFQ8f_BYPeXE","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"38a158c3-a00b-4128-9d5a-0717e681fc7c","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}