{"xsrfToken":"777ad1c5-7172-440d-ae3c-536c3ccd7a66_378e1be1b42da8b33edc8aa8b18b60a78ce9bae6_lout","branding":{"id":"3","key":"help","name":"ASD Family and Student Help Center","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the ASD Student and Parent Help Center","sharedPortalName":"ASD Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ASD Student and Parent Help Center","sharedPortalName":"ASD Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/82370f0b-285a-45a5-b17c-095be56bda11/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGExNThjMy1hMDBiLTQxMjgtOWQ1YS0wNzE3ZTY4MWZjN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgyMzcwZjBiLTI4NWEtNDVhNS1iMTdjLTA5NWJlNTZiZGExMSI6WyJyZWFkIl19LCJleHAiOjE2MTA4Mzk3MjcsIm5iZiI6MTYxMDgzOTA2N30.kL1TFS6bG2z5RRYkFFfKWC_4Omb5zWM7we2bbtPds4g&client=38a158c3-a00b-4128-9d5a-0717e681fc7c&height=300&mode=fit","bannerMediaApiFileId":"82370f0b-285a-45a5-b17c-095be56bda11","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"help","projectId":10002,"serviceDeskId":3,"name":"ASD Family and Student Help Center","description":"<p>Welcome! You can raise an ASD Help request from the options provided below. <br> ASD Support hours are Monday - Friday 8am-5pm.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"22","name":"Support for Elementary virtual students","descriptionHtml":"","callToAction":"Support for Elementary virtual students","introHtml":"<p>Calvert / Edmentum Issues</p>","icon":10482,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[8],"key":""},{"id":"26","name":"Canvas Issues","descriptionHtml":"<p>Please include the URL of your Canvas Course or assignment.</p>","callToAction":"Canvas Issues","introHtml":"<p>Issues with Canvas courses or content</p>","icon":10503,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[7],"key":""},{"id":"27","name":"Virtual Courses Issue","descriptionHtml":"","callToAction":"Virtual Courses Issue","introHtml":"<p>Report issue with Calvert, APEX, eDynamics, etc...</p>","icon":10482,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[8],"key":""},{"id":"25","name":"Chromebook / Wireless Connectivity","descriptionHtml":"","callToAction":"Chromebook / Wireless Connectivity","introHtml":"<p>Having trouble connecting or staying connected to WiFI?</p>","icon":10458,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[10],"key":""},{"id":"24","name":"Missing / Extra Course(s)","descriptionHtml":"","callToAction":"Missing / Extra Course(s)","introHtml":"<p>Help with missing or extra courses.</p>","icon":10508,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[8],"key":""},{"id":"28","name":"Internet Issues","descriptionHtml":"","callToAction":"Internet Issues","introHtml":"<p>Having trouble with district provided internet?</p>","icon":10458,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[10],"key":""},{"id":"29","name":"iReady and other assessment based support","descriptionHtml":"","callToAction":"iReady and other assessment based support","introHtml":"","icon":10458,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[11],"key":""},{"id":"15","name":"Student and Family Wellness","descriptionHtml":"","callToAction":"Student and Family Wellness","introHtml":"<p>Need help finding assistance with basic needs, behavioral health supports or general well being? Select this to request support.</p>","icon":10518,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10518","groups":[9],"key":""},{"id":"18","name":"Chromebook Delivery","descriptionHtml":"","callToAction":"Chromebook Delivery","introHtml":"<p>Have questions about chromebook delivery?</p>","icon":10458,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[10],"key":""},{"id":"19","name":"Missing or Broken Chromebook","descriptionHtml":"","callToAction":"Missing or Broken Chromebook","introHtml":"<p>Report a missing or damaged chromebook.</p>","icon":10458,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[10],"key":""},{"id":"20","name":"Application Issues","descriptionHtml":"","callToAction":"Application Issues","introHtml":"<p>Questions about application issues or problems.</p>","icon":10458,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[7],"key":""},{"id":"1","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help troubleshooting a technology issue? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[3,7,8,10],"key":""},{"id":"17","name":"Login / Password Issue","descriptionHtml":"","callToAction":"Login / Password Issue","introHtml":"<p>Need help with Passwords or Access?</p>","icon":10504,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[7,8],"key":""},{"id":"23","name":"Support for Secondary virtual students","descriptionHtml":"","callToAction":"Support for Secondary virtual students","introHtml":"<p>APEX / eDynamics Issues</p>","icon":10482,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[8],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://asdhelp.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Student and Family Wellness"},{"id":11,"name":"Assessment"},{"id":10,"name":"Chromebook / Internet Support"},{"id":7,"name":"Student Passwords and Access"},{"id":8,"name":"ASD Virtual Program"},{"id":3,"name":"Other Support Needs"}],"orderMapping":{"10":[18,28,25,19,1],"11":[29],"7":[17,26,20,1],"8":[24,27,22,23,17,1],"9":[15],"6":[1],"3":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"05b99442-a56d-3f83-b944-19c4d822d95d","appLinkName":"System Confluence","appLinkUrl":"https://asdhelp.atlassian.net/wiki","spaceKey":"SFS","spaceName":"Student and Family Support","spaceUrl":"https://asdhelp.atlassian.net/wiki/spaces/SFS"},"labels":[],"projectKey":"HELP","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"ASD Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://asdhelp.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=asdhelp","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"777ad1c5-7172-440d-ae3c-536c3ccd7a66_378e1be1b42da8b33edc8aa8b18b60a78ce9bae6_lout","baseUrl":"https://asdhelp.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"38a158c3-a00b-4128-9d5a-0717e681fc7c","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}